Tribe Modern Collection 2089 Grey Rug
With The Rugs, Shipping is FREE on most orders, which means the price
you'll see in your cart is all you will be paying!
We do understand, once you’ve bought your beautiful rug, you’ll want to
settle it into its new home right away. So, as soon as we’ve received your
order, we are making arrangements to dispatch it within 1-2 days and you
will be updated via e-mail with a tracking link should you wish to
monitor your rugs delivery online.
We'll be shipping your orders from Sydney and an estimate time of arrival
from Sydney for your orders is as below:
|Where You Live||Estimated Shipping Time|
|NSW, VIC, ACT (Metro Areas)||2-4 days|
|NSW, VIC, ACT (Rural Areas)||3-5 days|
|QLD, SA & WA (Metro Areas)||3-7 days|
|QLD, SA & WA (Rural Areas)||4-7 days|
|QLD & WA (Far North Areas)||8-11 days|
Authority To Leave
The courier companies we use offer 'ATL' (Authority To Leave). This means
that you may have them leave the rug somewhere safe if you will not be at home
at time of delivery.
Once the rug has been delivered to you, we are unfortunately not able to
assist in the event of your rug being stolen or going missing.
Our return policy designed to ensure minimal hassle to you, should something out of the ordinary occur during the purchase process!
Note: Any images you can provide us are much appreciated and can help speed up the returns process!
Steps to follow:
- Lodge enquiry via email/phone within 5 days of receiving your order
- We’ll book pick-up on your behalf and will send you labels to print out.
- Rug will be collected on your decided date.
- Refund/replacement will be processed once inspected.
Damaged in transit
Unfortunately, items are occasionally damaged in transit.DOA (Damaged on arrival) –
Please refuse that shipment and let us know what has happened. You can then choose to either receive a full refund, or we can have another rug shipped out to you. Replacement rug will start its journey on the same day you notify us, in this case only!After accepting the rug, you realised it’s been damaged –
We’re still happy to accept this return, no problem at all. Please take photos clearly showing the damage and contact us as soon as possible, within 3 business days of receiving your delivery and please also check ‘Steps to follow’ in this case.
You’re still able to choose those two options of a full refund or having the rug replaced.
Change of mind (no issue at all) –
We want you to feel confident when buying on TheRugs.com.au. Should you change your mind about a purchase you have made with us, you have the option of returning the item within 5 days of having received it and can opt for a store credit or a full refund, No Questions Asked! You will be responsible for all shipping charges to facilitate change of mind return.Return Eligibility -
- Must contact us within 5 days of receiving your order.
- We require the returned product(s) to be unused and in the original packaging. Any items that are not returned to us in the original packaging and/or in original condition will incur an additional handling fee (deducted from your refund). This also includes not packing the item up sufficiently to avoid damage in transit back to us. Please use the packing material the item was sent with or contact us to get more advice on this!
Items returned must be in 'as-new' condition. This means you have not used, assembled, damaged or washed any of the items. Please also note that 'The Rugs' accepts no responsibility for incorrectly packaged rug returns and will be unable to process refunds for rugs damaged in transit due to incorrect packaging methods. If this does occur, we may send the rug back to you plus shipping costs to your destination if you wish to do so or a handling and restocking fee may apply up to 20% of the value of the item.
On an average, return shipping cost will be $39.95 but these charges can vary depending on cubic weight of rug/s and pickup address. Please contact us to check return charges!
Moving forward, please must check 'Steps to follow', which you can find on the top of this page!
Our mistake...wrong item delivered!
Our apology, we may accidentally ship the wrong item to you. If you have received an incorrect item, let us know as soon as you can, ideally within 3 business days of receiving your delivery. We will offer to send you the correct item and arrange for the pickup and return of the incorrectly shipped item at no cost to you.
Note: Any images you can provide us are much appreciated and can help speed up the returns process.
Returns can also be dropped off within our Sydney warehouse. Being in warehouse environment, please consider that exchanges are not possible. We also need to have our warehouse staff inspect the rug prior to refund/replacement.
Please also note that The Rugs accepts no responsibility of drop-off and will be unable to process refunds, if -
- Rug got dirt marks/damaged due to incorrect packaging methods.
- No paperwork was attached while dropping and get lost in warehouse environment.
If this does occur, handling and restocking fee may apply up to 20% of the value of the item or unfortunately no refund!
Please Note: This item cannot be delivered to a PO Box, only to a street address.
This contemporary collection consists of the latest designs and colours in floor textile fashion that are much in demand. This exquisite collection is created with many different shades of grey, splashed with gold and blue hues on a bed of precision carved patterns that create a subtle relief effect. Each of these rugs is awash with color, in soft, dense non shedding polypropylene fiber which is hand carved between colours to accentuate the pile thickness.
- Super Dense 12mm Pile
- Heat-set polypropylene Pile Does not shed
- Colours won’t run or bleed
- New season modern design
- Anti static pile
- Made in Turkey
- Easy to vacuum non shedding pile
Allow for a slight variation of colours depending on monitor settings.