We offers FREE SHIPPING on most orders with our standard delivery service.
We aim to deliver orders to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we cannot guarantee any firm delivery dates. Wherever possible, we will provide an indication of delivery/shipping times, when we confirm your order.
We know that once you’ve bought your beautiful rug, you’ll want to settle it into its new home right away. So, as soon as we’ve received your order, it will normally be packaged up and on its way within 2 working days.
We'll be shipping your orders from Sydney and an estimate time of arrival from Sydney for your orders is as below:
|Where You Live||Estimated Shipping Time|
|NSW, VIC, ACT (Metro Areas)||2-4 days|
|NSW, VIC, ACT (Rural Areas)||3-5 days|
|QLD, SA & WA (Metro Areas)||3-7 days|
|QLD, SA & WA (Rural Areas)||4-7 days|
|QLD & WA (Far North Areas)||8-11 days|
We’ll let you know once your rug is on its way with a consignment number designed to let you track its progress.
For your convenience, we can deliver your order to an address other than your billing address. This option is offered when you reach the checkout.
Please note that your invoice receipt will be sent to your billing address ONLY. For your security, we may also send an email requesting confirmation of the order before dispatching your goods to an alternative delivery address.
Please use the Special Instructions section at the checkout, to give us any instructions which will help to ensure that your order reaches you without delay.
The courier companies we use offer 'ATL' (Authority To Leave). This means that you may have them leave the rug somewhere safe if you will not be at home at time of delivery.
Once the rug has been delivered to you, we are unfortunately not able to assist in the event of your rug being stolen or going missing.
We send orders via couriers only and not Australia Post & hence orders can not be sent to Post Offices/Parcel Lockers, only to business or residential address.