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Delivery Information

 

We offers FREE SHIPPING on most orders with our standard delivery service.

 

We aim to deliver orders to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we cannot guarantee any firm delivery dates. Wherever possible, we will provide an indication of delivery/shipping times, when we confirm your order.

We know that once you’ve bought your beautiful rug, you’ll want to settle it into its new home right away. So, as soon as we’ve received your order, it will normally be packaged up and on its way within 2 working days.

 

We'll be shipping your orders from Sydney and an estimate time of arrival from Sydney for your orders is as below:

 

 Where You Live Estimated Shipping Time 
 NSW, VIC, ACT (Metro Areas)  2-4 days
 NSW, VIC, ACT (Rural Areas)  3-5 days
 QLD, SA & WA (Metro Areas)  3-7 days
 QLD, SA & WA (Rural Areas)  4-7 days
 QLD & WA (Far North Areas)  8-11 days
 TAS  5-8 days
 NT  7-11 days

 

 Please note:

  • Delivery times are estimates only and delays outside of our control may occur.
  • We are unable to deliver on weekends or specify a specific time or day of delivery.
  • If you require a specific time for delivery please contact the courier directly to arrange this.

We’ll let you know once your rug is on its way with a consignment number designed to let you track its progress.

 

Alternative Delivery Address?

For your convenience, we can deliver your order to an address other than your billing address. This option is offered when you reach the checkout.

Please note that your invoice receipt will be sent to your billing address ONLY. For your security, we may also send an email requesting confirmation of the order before dispatching your goods to an alternative delivery address.

Please use the Special Instructions section at the checkout, to give us any instructions which will help to ensure that your order reaches you without delay.

 

Authority To Leave

The courier companies we use offer 'ATL' (Authority To Leave). This means that you may have them leave the rug somewhere safe if you will not be at home at time of delivery.

Once the rug has been delivered to you, we are unfortunately not able to assist in the event of your rug being stolen or going missing.

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