How our price match policy works?

The Rugs is Australia's leading online rug retailer. We are mainly based in Sydney, Australia where we supply rugs to customers across Australia.

Do you have a low-price or price-match guarantee?

Yes. Not only do we claim our prices are the lowest on internet, but we back this up with a 100% Price-Match Guarantee. Prior to your purchase, if you find a lower price from an online competitor, we will not only match the lower price, we’ll beat it by an additional 5% of the difference. To avail this offer, you must request price match prior to placing your order. Unfortunately, we will not honor a price match after your order has been received and processed.


How does an item qualify for a price match?

Many rugs look alike but they are not identical. To qualify for a price match, the competitor’s product must be - exact same brand, item number, pattern, size, color, material and shape as the one we are offering for sale. The competitor's price must be verified at the time of purchase.


What items do not qualify for a price match?

We will not match prices on competitor’s products that are off-quality, factory seconds, closeout or clearance items. The Rugs reserves the right to verify the product's identity and competitor’s advertised price before honoring a price match. We also reserve the right to reject any price match request that we determine does not meet our policy's qualifications.


Are there other price match restrictions?

We do not honor:
  • Going out of business or closeout prices
  • Prices in a written or verbal quote
  • Prices that cannot be verified through a current online advertisement
  • Misprinted or typographic errors in the ads of other retailers
  • Items advertised with a percentage discount instead of an actual price
  • Prices reduced through a rebate or gift card promotion
  • Prices based upon membership in a preferred pricing or discount program
  • Prices that require a separate or additional purchase
  • Buy one and get one or free with purchase prices
  • Prices on items that are out of stock or on back order


Can I combine a price match from The Rugs with any of your other promotions?

No. If you accept a price match from us you cannot apply any other discounts, offers or promotions. Your purchase also will not qualify for any of our product rebates. 


How does a price match affect shipping charges?

No, it doesn’t. We offer Free Shipping regardless price match, means we will ship your rug without any additional cost. If you have any questions about our Price-Match Guarantee, please contact Customer Service.


Do you have an in-home trial?

Yes. If, for any reason you are not 100% satisfied with your purchase, return it within 5 days and we will refund the full purchase price. You are responsible for the return shipping charges. Please click here for more information on our product returns policy.


How do you guarantee my privacy?

We carefully follow all online industry standards for customer security and privacy. Please click here to read our complete Privacy Policy.